We offer delivery in South Africa and specific areas in Namibia, Lesotho, Swaziland and Botswana. We also offer a Click and Collect option at our fragrance outlet store, The Authorised Fragrance & Cosmetic Outlet, which is located at the lower level of Woodmead Value Mart Centre, Waterfall Cross Road, Johannesburg (Contact number: 010 020 7961 / Website: https://fragranceoutlet.co.za/ )
We aim to have your orders delivered in a timely and enjoyable manner. Due to the modified operations put in place to help protect those working at the distribution centre and possible delays with our courier partners, delivery is expected within a maximum of seven (7) – ten (10) business days, after it has been processed and dispatched from our warehouse.
The health and well-being of our customers, employees and partners are of the utmost importance to us and we are committed to delivering your orders as soon as possible.
If you experience any problems with your order delivery, please contact us and we’ll assist you promptly.
Here are some delivery facts to help you on your way.
We provide simplified delivery charges for your convenience.
We offer a flat delivery rate of R100.00 for all orders which amount to less than R450.00 (after promotional vouchers have been deducted), to anywhere in South Africa.
All South African orders above R450.00 are subject to “Free Delivery” unless otherwise stated. Where “Free Delivery” is offered, no delivery charges will be for your account.
Our Click and Collect option in Johannesburg is free however a minimum order amount of R500 is required when selecting this option.
For Namibia, Lesotho, Swaziland and Botswana orders, a minimum order amount of R2000 is required and a flat delivery rate of R200 will be charged on all orders.
Our Delivery Process
After your order has been completed at checkout, your order is processed, dispatched and our courier partners will collect your order for delivery, as per your delivery instructions. Please allow up to seven (7) – ten (10) business days for your order to be delivered, after it has been processed and dispatched from our warehouse.
Once your order has left the African Sales Company warehouse, you will receive a sms or email with the delivery details from our courier partner.
Changes to the delivery process have been made and contactless delivery will be available to limit the potential spread of Covid-19 in line with current guidelines on social distancing and the avoidance of close contact. You do not personally have to sign for the delivery, as long as someone can accept the delivery on your behalf. However, if no one is available to accept the delivery, a second attempt to deliver your order will be made the next available business day. If the second delivery attempt fails, your order will be returned to African Sales Company and we will contact you to arrange new delivery instructions – please note that in this instance any additional delivery charges will be for your account unless otherwise stated.
If you request delivery to a residential complex or estate or to a business park, please include any special delivery instructions in the ‘special instructions’ section at the checkout. This may include access codes or if we should leave your parcel with security.
Our Click and Collect Process
We offer a Click and Collect option at our fragrance outlet store, The Authorised Fragrance & Cosmetic Outlet, which is located at the lower level of Woodmead Value Mart Centre, Waterfall Cross Road, Johannesburg.
Contact number: 010 020 7961
Orders placed online between Monday – Thursday midnight, can be collected from our Click and Collect depot from the following week Tuesday, during store opening times.
Orders placed online between Friday – Sunday midnight, can be collected from our Click and Collect depot from the following week Thursday, during store opening times.
If your order arrives sooner, we will get in touch with you.
Orders will only be kept at our Click and Collect depot for a maximum of 3 weeks, after which they will be returned to our warehouse and one of our Customer Service Consultants will be in touch to arrange an alternative delivery or collection option.
You can only collect your order during store opening times and a copy of your sales order confirmation, together with proof of identification, will be required when collecting your order. Without this we won’t be able to give you your order.
Delivery Times & General Information
Delivery times may vary depending on the product(s), and your delivery location. Please allow up to seven (7) – ten (10) business days for your order to be delivered, after it has been processed and dispatched from our warehouse. This delivery time is a general guideline; however, in certain situations deliveries may take longer due to your delivery location or key promotional periods such as the website launch, Black Friday and Christmas.
Delivery to Namibia, Lesotho, Swaziland and Botswana may take longer – minimum ten (10) business days from order placement.
Orders are delivered during office/business hours, Monday to Friday. No deliveries are made on weekends or public holidays.
We only deliver to physical addresses and do not offer an option to have orders delivered to postal addresses.
We do not offer express delivery.
We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry and additional delivery charges will be for your account unless otherwise stated.
We currently only ship orders within South Africa and to specific areas in Namibia, Lesotho, Swaziland and Botswana.
Tracking Your Orders
Once your order has been processed and dispatched from the African Sales Company warehouse, you will receive a sms or email with the shipping details from our courier partner.
Once our courier partner notifies you that they have your parcel, you can track your order by going to our courier partners’ website (www.courierit.co.za), click the ‘track it’ icon and enter your waybill number.