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It is important to note that items on this website are categorised as clearance items and therefore outer packaging of the products sold on this website may be dented or damaged. We do not guarantee outer packaging and will not be able to replace or exchange an item based on the outer packaging being dented or damaged.

To guarantee complete confidence, we have an easy and comprehensive returns and exchange policy and process.

Before any returns or exchanges will be accepted, please ensure that you have read and understood our Returns and Exchanges Policy below, and have completed the form in order for us to accurately and speedily assist you with your return or exchange.


Book a Return or Exchange

Please complete this form and one of our Customer Service consultants will get in contact with you in order to arrange your return or exchange.

Please note that products purchased in a retail store cannot be returned via www.africansalesfragrancesale.co.za and needs to be handled within the retailer’s return policies. Only products purchased on www africansalesfragrancesale.co.za will be considered for a refund or exchange.

Please note that products purchased online at www.africansalesfragrancesale.co.za cannot be returned via a retail store and needs to be handled within the online return policies. Only products purchased on www africansalesfragrancesale.co.za will be considered for a refund or exchange.”


Returns and Exchanges Policy (Ts and Cs)

General

It is important to note that items on this website are categorised as clearance items and therefore outer packaging of the products sold on this website may be dented or damaged. We do not guarantee outer packaging and will not be able to replace or exchange an item based on the outer packaging being dented or damaged.

We encourage you to fully inspect the item(s) of your order when they are delivered to ensure the order and the item(s) meet your expectations. Please carefully read and follow all instructions that come with our products. For example, any documents that help you use our products.

For all returns and/or exchanges, we require the item(s) to be unused and in their original packaging. Please make sure the products are in protective packaging as we are not responsible for any damage in transit.

Warranties on any of our products will be invalid if any person who is not suitably qualified has opened, tampered with or altered the products contrary to the instructions. This also applies to products found to be unsuitable. It may be fraud to damage products deliberately to claim a refund.

Products purchased in a retail store cannot be returned via www.africansalesfragrancesale.co.za and need to be handled within the retailer’s return policies. Only products purchased on www.africansalesfragrancesale.co.za will be considered for a refund or exchange.

Please note that products purchased online at www.africansalesfragrancesale.co.za cannot be returned via a retail store and needs to be handled within the online return policies. Only products purchased on www africansalesfragrancesale.co.za will be considered for a refund or exchange.”

If a coupon, voucher or discount code was used for your purchase of any item(s) you would like to return or exchange, where the coupon, voucher or discount code either provided a percentage discount or fixed amount discount towards the purchase amount of the item(s), the total value of the discount will be deducted from the amount refunded or used to exchange the item(s) – i.e. we will only refund or exchange to the total value of the actual amount paid in by you. However, we will reissue you with a discount code or gift voucher to the same fixed or percentage value, and may, at our sole discretion, impose any restrictions to the coupon code or gift voucher (e.g. its use may be restricted from purchases of goods on sale or price promotion).

If the item(s) were received as a gift, you may only exchange them for other item(s) to the same value. No refunds will be allowed for items received as gifts where a copy of the invoice is not available.

In the event the goods received are not in their original condition or an unreasonable amount of the product has been used, we reserve the right to not agree on an exchange or refund, and one of our Customer Service consultants will contact you to notify you of any alternative process we may agree upon.

If goods need to be returned from a different location than the shipping address to which the order was delivered, please indicate so when completing the return form. We can only accept returns from South Africa and are unfortunately unable to return goods from Namibia, Botswana, Swaziland and Lesotho.

Cooling-off period

Section 44 of the ECT Act may apply to your electronic transactions. If you qualify as a consumer under the Electronic Communications and Transactions Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end-user of the products or service. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.

Return of products in terms of cooling-off period

You must return products unused and in their original condition with all packaging and materials. We will refund the purchase price of the products (minus the direct costs of returning the products) within ten (10) to 14 (fourteen) business days from the date the product is returned to us. Regrettably we do not refund any shipping fees when applicable to a cooling-off period request.

Statutory products warranty for six months

We warrant all our new products against any defects for six months of normal use, from the time we supplied the products. This is the statutory warranty in terms of the Consumer Protection Act of 2008 (the CPA).

Statutory compensation

We will replace or refund the price of any defective products that you return to us during the six month statutory warranty period. Any customer that is also a consumer under the CPA may decide whether we should either replace or refund the defective products. We will decide how to compensate any of our other customers. Returns must follow our returns procedure.

Statutory right to return unsuitable products

Our customer that is also a consumer under the CPA may return products within ten (10) working days (2 weeks) of delivery if they could not examine them before delivery and then discover that the products are not what they ordered or expected, or are not suitable for a specific purpose that they communicated to us in writing.

We will refund the full price or issue a replacement (if stock is available) of any unsuitable products returned in their original unopened packaging.

If a return or exchange is due to a change of mind or incorrect product ordered (i.e. not as a result of any error or liability on the part of African Sales Company), the cost of delivery will be for your account and will be deducted from the refund payment, exchange or replacement allocated to you, and against the original purchase price of the item(s) you are returning or exchanging.

We will cover costs of returning defective or unsuitable products. We may inspect the products to confirm that they are defective, or in case of unsuitable opened products, that quantities used seem reasonable, before we confirm a refund or exchange.

Shipping of the returned parcel back to the African Sales Company warehouse will take place via our standard shipping timelines. Please allow up to 7 (seven) – 10 (ten) business days for it to reach us from the date it is collected. Once we have received the package, a Customer Service consultant will notify you.

Collection for all returns and/or exchanges may take between 3 (three) – 10 (ten) business days, only after the return or exchange has been confirmed by an African Sales Company Customer Service consultant in writing, typically via email.

Any returns or exchanges must be accompanied by a printed invoice or delivery note – all of which would have been sent to you via email when placing the order with us online, or issued by our courier partner at the time of delivery.

Damages or Faults

It is important to note that items on this website are categorised as clearance items and therefore outer packaging of the products sold on this website may be dented or damaged. We do not guarantee outer packaging and will not be able to replace or exchange an item based on the outer packaging being dented or damaged.

We only accept returns if we are notified within 10 (ten) business days (2 weeks) of the date on which the order was delivered.

In the unlikely event that the physical product is delivered to you in a damaged or faulty condition, we will arrange for a replacement of the same or similar items (where stock is available) and the associated collection and exchange through our courier partners. This may take place between 3 (three) – 10 (ten) business days after the return or exchange has been confirmed by an African Sales Company Customer Service consultant in writing, typically via email.

In the event of your item(s) being damaged or faulty, you will be required to send us a clear photo showing the damage or fault, using the Returns & Exchanges form provided on this page.

We will not refund or exchange any item(s) where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.

Warranties on any of our products will be invalid if any person who is not suitably qualified has opened, tampered with or altered the products contrary to the instructions. This also applies to products found to be unsuitable. It may be fraud to damage products deliberately to claim a refund.

Opting for a Return, Exchange or Refund

We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 14 (fourteen) business days of our notification. If the products were returned outside the seven day cooling-off period, or our technician reports that the products were misused, were of good quality, were not provided to you for a specific purpose or were suitable for that purpose, then we will not replace or refund the products.

Should you not have a valid claim, we may refuse to replace products, or refuse to pay a refund.

If you choose for us to replace the products or we decide to do so ourselves, we will contact you as soon as reasonably possible to organise the necessary steps to repair or replace the products.

When processing a return or exchange, you have several options to best suit your requirements. These include:

  • Full Payment Refund
    Once authorised for a return, if you opt for a Full Payment Refund, we will repay you the total value of the item(s) returned, less any delivery fees. The payment will only be made back into the same bank/card account used to make the original purchase through African Sales Fragrance Sale. This option is not available for gift exchanges. Where a Full Payment Refund has been authorised, we will make payment into the respective account with the applicable funds within ten (10) to 14 (fourteen) business days of the authorisation provided that you have returned the goods to us in their original condition within our stipulated timeframe of ten (10) business days.
  • Exchange
    Once authorised for an exchange, we will send you a replacement of the same or similar item(s). Where the original item(s) may not be available, due to them being discontinued or out of stock, we will replace them with similar item(s). In this instance, we will communicate the details of the “similar” item(s) to be exchanged in advance, requiring your approval beforehand. Where there is a price difference between the two items (original and replacement), you may be liable for the difference in price and will be required to make a payment (via EFT into our bank account) before delivery of the replacement item(s) are delivered.

Charges

If a return or exchange is due to a change of mind or incorrect product ordered (i.e. not as a result of any error or liability on the part of African Sales Company), the cost of delivery will be for your account and will be deducted from the refund payment, exchange or replacement allocated to you, and against the original purchase price of the item(s) you are returning or exchanging.

Any delivery charges will not be for your account where the reason for the return is due to damages or faults, or in the unlikely event that we have sent you the incorrect product.

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